Returns Policy

At Vixlygoods, we strive to make your shopping experience as seamless and enjoyable as possible. Our Returns Policy is designed to ensure transparency, convenience, and complete satisfaction. Please take a moment to review the details below.

Shipping Policy

We’re thrilled to offer FREE SHIPPING on all orders, no matter the size or value! Whether your order is 1$ or 1,000$, we’ll deliver it to your doorstep without any additional shipping charges.

• Delivery Timeframe: Orders are typically processed within 1-2 business days and delivered within 8-15 business days, depending on your location.
• Tracking Your Order: Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor your package in real-time. (Tracking Your Order)
• Nationwide Delivery: We deliver all over the world, ensuring everyone can experience the Vixlygoods difference.

Returns & Refunds Policy

Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!

Eligibility for Returns

We accept returns under the following conditions:

1. The product is broken or damaged upon arrival.
2. There is a serious issue with the product that affects its usability.

Please note:

• Returns are accepted within 15 days of receiving your order.
• The product must be in its original packaging and unused.

How to Initiate a Return

1. Contact Us: Email us at info@vixlygoods.com to initiate the return process.
2. Return the Product: Once approved, you’ll need to return the product to the address we provide. While we offer free shipping on all orders, return shipping costs are the responsibility of the customer.
3. Refund Process: Once we receive the returned product and verify its condition, we’ll process your refund.

Refund Options

We offer refunds via the following methods:

• Bank Transfer
• Credit/ Debit Cards

Refunds are typically processed within 3-5 business days after we receive the returned product.

Important Notes

• Free Shipping on Orders: While we offer free shipping on all orders, return shipping costs are the responsibility of the customer.
• Damaged or Defective Products: If your product arrives damaged or defective, please contact us immediately. We’ll arrange a replacement or refund at no extra cost to you.
• Customer Support: Our team is always here to assist you. Reach out to us via Email for any questions or concerns regarding shipping or returns.

Got Questions?

If you have any questions about our Returns Policy, feel free to reach out to us:

• Email: info@vixlygoods.com

Thank you for choosing Vixlygoods – where quality meets trust, and your satisfaction is our promise!